Privacy, in plain language.

Privacy Policy

This Privacy Policy explains how Colibri Physical Therapy LLC (“Colibri,” “we,” “us,” or “our”) collects, uses, and protects information when you visit this website or contact us through it.

Information we collect

We may collect information you choose to provide, such as your name, email address, phone number, appointment preferences, and the contents of a message. We may also receive basic technical information automatically, such as browser type, device type, IP address, referring page, and pages visited.

How we use information

We use information to respond to inquiries, help schedule and manage appointments, provide requested services, maintain website security and performance, comply with legal obligations, and improve our services. We do not sell or rent personal information.

Health information

This website policy is not a Notice of Privacy Practices under the Health Insurance Portability and Accountability Act (“HIPAA”). If you become a patient, protected health information created or received as part of your care is handled under our separate Notice of Privacy Practices and applicable law. Please do not send urgent or highly sensitive medical information through ordinary email or general website forms.

Scheduling and service providers

We may use trusted service providers for scheduling, website hosting, communications, analytics, and security. Those providers may process information only to perform services for us and under their own privacy terms. When you use an embedded scheduling tool, information you submit may be sent directly to that scheduling provider.

Cookies and analytics

This website may use essential cookies or similar technologies to function properly and remember preferences. If analytics are enabled, they may collect usage information in aggregate or pseudonymous form. You can limit cookies through your browser settings, although some features may not work as intended.

How long we keep information

We retain personal information only as long as reasonably necessary for the purpose for which it was collected, to meet legal or recordkeeping requirements, or to resolve disputes. Retention of patient records is governed by separate clinical and legal requirements.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, email, or electronic storage method is completely secure, so we cannot guarantee absolute security.

Your choices

You may ask to access, correct, or delete personal information we hold about you, subject to legal exceptions. You may also opt out of nonessential communications at any time. Depending on where you live, additional privacy rights may apply. To make a request, use the contact information below; we may need to verify your identity.

Children’s privacy

This website is not directed to children under 13, and we do not knowingly collect their personal information through the website without authorization from a parent or guardian.

Policy updates

We may update this policy as our practices or legal obligations change. The effective date at the top of this page shows when it was last revised.

Terms of Use

By using this website, you agree to these Terms of Use. If you do not agree, please do not use the site.

Information, not medical advice

Website content is provided for general education and does not constitute medical advice, diagnosis, or treatment. Using this website or contacting us does not create a therapist–patient relationship. That relationship begins only after we accept you as a patient and complete the appropriate intake and consent process.

Emergencies

This website is not monitored for emergencies. If you believe you are experiencing a medical emergency, call 911 or your local emergency number immediately.

Appointments and communications

An appointment request is not confirmed until you receive confirmation from us or our scheduling provider. Email and text messages may not be fully secure or delivered immediately. Standard carrier rates may apply to text messages.

Acceptable use

You may use this website only for lawful, personal purposes. You may not attempt to disrupt the site, gain unauthorized access, introduce malicious code, scrape content at scale, impersonate another person, or use the site in a way that infringes another person’s rights.

Content and ownership

Unless otherwise stated, this website and its text, graphics, branding, and other content are owned by or licensed to Colibri Physical Therapy LLC and protected by applicable intellectual property laws. You may view or print content for personal, noncommercial use, but may not reproduce or distribute it without written permission.

Third-party services and links

The website may link to or embed third-party services. We do not control those services and are not responsible for their availability, content, security, or privacy practices. Your use of them is subject to their terms.

Disclaimer and limitation of liability

We work to keep website information accurate and available, but provide the site “as is” without warranties of uninterrupted access, completeness, or fitness for a particular purpose. To the fullest extent permitted by law, Colibri is not liable for indirect, incidental, special, or consequential losses arising from use of—or inability to use—the website. Nothing in these terms excludes liability that cannot legally be excluded.

Governing law

These terms are governed by the laws of the state in which Colibri Physical Therapy LLC is established, without regard to conflict-of-law rules. Any dispute will be handled in the courts with jurisdiction over that location, unless applicable law requires otherwise.

Changes to these terms

We may update these terms from time to time. Continued use of the website after an update means you accept the revised terms.